Schedules, No Show, Delays, Cancellation of Flights
We apologize for the inconvenience caused by your delayed or cancelled flight. We do understand how stressful this can be and we will always do our best to minimize the impact to your journey and with only cancel a flight if we absolutely have to.
We will notify you of any changes to the scheduled flights as soon as possible using the contact details you shared with us in your booking.
We will, offer you an available solution which will be agreeable to both of us.
Cancellation of Travel
If you don't wish to travel, you can cancel your ticket and use it at a later date, apply for a refund from your original form of payment. If you booked through travel agents, please contact them to make a refund on your behalf. If you booked through Eagle Air website, send us your request for refund online or contact Eagle Air offices.
Where comfirmed travel is not cancelled on time i.e before 24 hours of flight departure, it shall be treated as a "NO SHOW: and attracts ZERO refund.
However, if the client wishes to utilise his or her ticket at future date within three months validation period, it will attract no penalty.
Please note, Eagle Air shall not be responsible for the delays due to reasons beyong its control.
Check –In Time
Passengers must check in one hour before the scheduled departure time on all flights
Definition of NO SHOW
When a passenger doesn’t show up on a confirmed travel date indicated on their ticket