Gabriella Oken Global Energy Access Lead
Growth Markets – SubSaharan Africa Accenture Development Partnerships (ADP)
We had an absolutely wonderful experience with Eagle Air, both flying out to Gulu and returning to Entebbe.
Anything you feel would make us improve our services. – streamlining the payment process. Thanks again for a wonderful experience!
- Booking process – straight forward, Joan and Sarah were great and quick to respond to emails and queries. It would be extremely helpful if Eagle were able to accept online payments via the website, this would make payment easier for companies and expedite payment of invoices to Eagle.
- Boarding Process – excellent! We were received at the check in counter, taken through security quickly, transported to our plane where we were greeted by our clients. Very smooth process end to end.
- Inflight catering – Great! Good snacks and refreshments.
- On time departures – absolutely! In fact our pilots arrived early in Gulu and we were able to take off promptly once we got through security. It was also great to receive updates and confirmations from Joan via whatsapp. Felt constantly informed of the status of our flights.
- Crew briefing – great! We also enjoyed our pilots pointing out different landmarks along the way to Gulu. Beautiful flight!
Suzan Sitima | Administration Department
World Vision Uganda
Greetings to you and your wonderful team! Once again thank you for honouring our short notice request! Indeed what we shared with you is from the heart, your team poses strong customer care skills even while pursuing pending payments till we cleared We continued to receive services with positive attitude and a smile. We appreciate and thank your management for the great service offered to World Vision Uganda and other stakeholders of similar cause within the East African Community. We look forward to working with you.
Eva Zellhofer | Assistentin Geschäftsleitung / Executive Assistant
Assistentin Geschäftsleitung / Executive Assistant
On behalf of Mr. Dr. Rupp I am happy to inform you and that everything worked properly fine. The boarding process, the timely departure, the friendly staff reception as well as the friendliness of the entire crew is hundred percent recommendable.
Thank you so much for every detail you helped us with. The journey was very good and all my guests were happy much as they were nervous at first. I had some who cried as we were setting off from Tororo with less faith that we shall make itJ… they were just scared but all went so well. Your pilots are great…. They only should learn how to pray (just for jokes)